Listening Full Test 2 - Section 1





JUDY:                  Good morning. Total insurance. Judy speaking, how may I help you?

MICHAEL:           I recently shipper my belongings from overseas back here to Australian and  I took out insurance with your company. Some items were damaged during the move so I need to make a claim. What do I have do?

JUDY:                  Okay, well first I need to get a few details about this. Can you give me your name please?

MICHAEL:          Yes, It’s Michael Alexander.  (Example) 

JUDY:                  Okay. And your address please?

MICHAEL:          My old address or mu current one?

JUDY:                  Your current one.

MICHAEL:          It’s 24 Manly Street, Milperra near Sydney.

JUDY:                  What was the suburb, sorry?

MICHAEL:          Milperra. M-I-L-P-E-R-R-A (Q1).

JUDY:                  Right. Now, who was the shipping adent Mr. Alexander?

MICHAEL:          You mean the company we used?

JUDY:                  Yes, the company who packed everything up at he point of  origin.

MICHAEL:          Oh, it was…er…First Class Movers (Q2) .

JUDY:                  Okay … where were the goods shipped from?

MICHAEL:          China,  but the ship came visa Singapore and was there for about a week.

JUDY:                  Don’t worry, all of  that information will be in the documentation. Now, the dates. Do you know when the ship arrived?

MICHAEL:          It left on the 11th of October and got to Sydney on the 28th of November (Q3) .

JUDY:                  Okay, I need one more thing. There’s a referent number. It should be in the top right-hand comer of the pink from they gave you.

MICHAEL:          Let me have a look. I have so many papers. Yes, here it is. It’s 601 ACK.

JUDY:                  Thanks.

MICHAEL:          Yes, well four things actually. I’ll start with the big things. My TV first of all. It’s a large one…very expensive.JUDY:                  I need to take down a few details of the actual damage over the phone before you put in a full report. Can you tell me how many items were damaged and what the damage was?

JUDY:                  Our insurance doesn’t cover electrical problems.

MICHAEL:          It isn’t an electrical problem. The screen has a huge crack (Q4) in it so it’s unusable.

JUDY:                  I see. Any idea of the price to repair it?

MICHAEL:          No, Well. I don’t think  it can be repaired. It will need a new one (Q4).

JUDY:                  Okay. I’ll make a note of that and we’ll see what we can do. Now, what was the second item?

MICHAEL:          The cabinet from the bathroom (Q5) was damaged as well. It’s lovely cabinet, we use it to keep our towels in.

JUDY:                  And what is the extent of the damage?

MICHAEL:          Well, the back and the sides seem okay but the door has a huge hole in it (Q6). It can’t be repaired . I’m really not very happy about it.

JUDY:                  And how much do you think it will cost to replace it?

MICHAEL:          Well, when I bought it last year I paid $125 for it. But the one I’ve seen here in Sydney is a bit more expensive, it’s $140 (Q7).

JUDY:                  Right, and what was the third item?

 

Questions

Questions 1-3

Complete the form below. Write NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer.

TOTAL INSURANCE INCIDENT REPORT

Example              Answer

Name                    Michael Alexander

Address                24 Manly Street, (1) ………………….., Sydney

Shipping agent   2) …………………..

Place of origin    China

Date of arrival    3) …………………..

Reference number   601 ACK

Questions 4-10

Complete the table below. Write ONE WORD AND/OR A NUMBER for each answer.
Item Damage Cost to repair/replace
Television The  ………………….. needs cabinet is damaged Not known

The 5 …………………. cabinet

The  …………………..of the cabinet is damaged 7 $ …………………..
Dining room table  …………………..is split $200
Set of china Six  ………………….. were broken About 10 $  ………………….. in total

 

ANSWER

1. Milperra
2. First Class Movers
3. 28 November
4. screen
5. bathroom
6. door
7. 140
8. leg
9. plates
10. 60 

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