DISCLAIMER: The information on this site is for informational purposes only.
This site and its owners has no official link with nor is endorsed by the British Council, Cambridge Examinations or IDP.

-

HomeIELTS WritingGeneral Writing TaskGT Writing Band 8/9: You recently ordered a small item online but...

GT Writing Band 8/9: You recently ordered a small item online but when it arrived it was unusable

You recently ordered a small item online but when it arrived it was unusable (Formal Letter)

Write a letter to the company that sold you the item.

In the letter:

  •  give details about the order you made
  •  explain what was wrong with the item
  •  tell the company what you want them to do about it

Write at least 150 words.

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,

Band 8/9 Sample Answer:

Dear Sir or Madam,

Last Monday I ordered a cover for my HTC phone from your eCommerce website. I was excited when it arrived but very disappointed to find that the product was not as promised and totally unusable. I am hoping you will replace it.

In relation to the specifics of the order, I purchased this leather cover through your website called Electric Gadgets on November 08th using my PayPal account. The order number is 2584205 and I am attaching a copy of my receipt with this letter.

The issue with the cover is that it is not a genuine leather product and I am unable to store my phone inside it securely. The picture of the item on your website clearly shows the cover supports the HTC Desire 12+ model and is an original leather product. So I’m sure this is a manufacturing flaw.

As a solution, and because I really like the design and look of the cover, I am hoping that you will agree to replace it with a new and genuine one for free. Otherwise, I would like a full refund and I will be contacting PayPal complaints if I do not hear back from you in regards to this within a week.

Thank you for giving the matter your attention and I hope to hear your reply soon.

Yours faithfully,

John Smith

LATEST POSTS

IELTS App - Mobile

Get ready for the IELTS exam with our IELTS prep apps.
Over 2 million downloads

Popular Last 24h

Top Pages

Our Telegram

Join our community for IELTS preparation and share and download materials.